Política de cancelación

Subscription, Pre-Order, and Try Before You Buy Cancellation Policy

Some JenDore products may be available through a subscription, pre-order, or try before you buy offer. This policy explains how to change or cancel these purchases.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select. Your payment details will be stored securely, and you’ll be charged for each delivery unless you choose to pay in advance.

Some subscriptions renew automatically at the end of their term. You can change or cancel your subscription at any time using the link in your order confirmation email.

For information about returns and refunds, please see our Returns Policy.

Pre-Orders

A pre-order lets you purchase a product that is out of stock or not yet available. At checkout, we may collect no payment or a partial deposit and securely store your payment method. We’ll charge the full price or remaining balance at a later date when the product is ready to be fulfilled.

You can cancel a partially paid pre-order before it is fulfilled. Once it has been fulfilled, you can no longer cancel it, but you may request a full or partial refund under our Returns Policy.

Try Before You Buy

For try before you buy purchases, we’ll authorize your payment method before fulfilling the order. You’ll have a specified period to decide whether to keep the item. If you haven’t returned it by the end of that period, we’ll charge your payment method the full amount.